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Main Campus · Richards College of Business · Management

Dispute Resolut in Contemp Org

  • Fall 2020
  • Section 01
  • 3 Credits
  • 08/12/2020 to 12/05/2020
  • Modified 08/09/2020


Analysis of the causes and consequences of conflicts in and among organizations with strategies and processes for their effective resolution. The course will cover the sources of organizational conflicts, strategies for conflict avoidance, approaches for conflict resolution, and traditional and alternative dispute resolution methods.


Richards Col Upper Division RCUD

Contact Information

Dr. Tanya R. Thomas

Meeting Times

  • Tuesday, Thursday, 2:00 PM to 3:15 PM, Miller 2202



  • Author: Roy J. Lewicki, Bruce Barry, & David Saunders
  • Publisher: McGraw Hill
  • Edition: 8th

Connect Subscription

A subscription to McGraw Hill Connect is required for this course. The subscription includes the ebook version of the textbook for the course. 

Getting to Yes: Negotiating without Giving In

  • Author: Fisher, Ury, and Patton
  • Optional


1.     Students will recognize the nature of conflict and the ways people tend to respond to it.

2.     Students will identify and describe the sources of organizational conflicts, strategies for conflict avoidance, and approaches for conflict resolution.

3.     Students will recognize the ethical, legal, and policy considerations accompanying dispute management. (BBA 5)

4.     Students will recognize the impact of international and diversity issues on dispute management. (BBA 5)

5.     Students will recognize and describe the practical aspects of institutionalizing dispute resolution processes in public and private sector organizations.

6.     Students will describe the nature and processes of traditional dispute resolution methods such as litigation and negotiation and alternative dispute resolution methods such as arbitration, mediation, and mini-trials, and assess their comparative advantages and disadvantages.

7.     Students will identify and demonstrate the communication skills and techniques that are the basis not only of consensual dispute resolution processes such as mediation, but also of litigation and negotiation.

8.     Students will identify and assess given situations and effectively and appropriately apply the skills and techniques of various methods of conflict resolution to those situations.

9.     Students will analyze and assess a particular work setting in the context of conflict resolution issues, and, applying knowledge of alternative dispute resolution mechanisms, design a conflict resolution system for that business. (BBA 6)



Grades will be assigned on the basis of points earned on examinations and homework, as follows:


Grade Category

No. of Graded Events

Possible Points per Graded Event

Total Possible Points for the Event





Homework Average




*The lowest exam grade is dropped.

Total Possible Points: 400.

Grades will be assigned on the basis of points earned as follows:


Points Earned Letter Grade

358 - 400         A

318 - 357         B

278 - 317         C

238 - 277         D

< 237               F

Extra credit, if available at all, will be discretionary on the part of the professor, and opportunities will be to the class as a whole and not to individual students upon request. Work completed for another course cannot be used to meet the requirements of this course.


Examinations: 300 points

Three periodic examinations and a final exam will be given, as indicated in the schedule below. The lowest exam grade will be dropped. The final exam cannot be made up (if missed, it will count as the dropped grade). The exams will be available for 3 days on CourseDen so that they may be taken at the student’s convenience during the exam availability window.

The professor will allow makeup exams only in cases where the student’s ability to take the exam is made impossible by circumstances beyond the student’s control, and only when the professor is informed at the earliest possible time of the absence. Failure to comply with these requirements will result in a zero for that test grade. The student may choose to use one missed exam as the dropped exam grade.

Exams are multiple-choice and generally in a brief hypothetical (application-based) format similar to that used in the prerequisite course, Legal & Ethical Environment of Business. Exam questions may come from the video lectures, textbook, court cases, current events, or any other assigned topics.

Students are personally responsible for all material covered, distributed, and/or assigned in this course. No part of any exam may be copied, summarized, removed from the classroom, or retained after the exam period. Students may not leave the testing room during the exam. Be sure to use the restroom before you begin. Any possession or use of a cell phone or other electronic device during an exam is strictly prohibited. Failure to abide by any of the foregoing policies will result in a grade of zero and a record of academic dishonesty placed in the student’s permanent university records. Each test will cover approximately 3-5 chapters of the textbook. The final exam is not comprehensive. Students are urged to take thorough notes from video lectures and are expected to read the textbook chapters in their entirety.

Homework Assignments: 100 Points (Average of all assignments out of 100%)

Students will complete weekly homework assignments in McGraw-Hill Connect. The assignments consist of 15 multiple-choice questions that are taken from the textbook. The textbook is available in CourseDen through the McGraw-Hill Connect link as both a SmartBook (adaptive learning) and as a static eBook. The homework assignments are open book, open notes. You may use any course resources, but students must complete the work individually with no assistance from any third party. Students get one attempt per assignment.  The averaged score on the assignments will make up 100 possible points of the overall course grade. The professor has a strict no late work policy and strongly recommends working one week ahead on the homework assignments to ensure you never miss a deadline. Students who do not complete the assignment by the deadline will receive a zero.


COURSE CALENDAR:  This is an estimated timeline for the course and is subject to amendment.

All course content will be available on CourseDen for students who are unable to attend in person for scheduled face to face sessions. Attendance will not be used for grading purposes.

  • Weekly Connect assignments are due Sunday nights by 11:59 PM.
  • Exams #1-3 will be open online Thursday at 8:00 AM-Saturday at 11:59 PM.
  • Exam #4 will be open online Sunday at 8:00 AM-Tuesday at 11:59 PM.




Assignment Due:

Aug 13

In Class: Orientation/ Review Syllabus/Connect

Sign up for Connect/Chapter 1

Aug 17-23

The Nature of Negotiation/Strategy and Tactics of Distributive Bargaining

Chapters 1 & 2

Aug 24-30

Strategy and Tactics of Integrative Negotiation

Chapter 3

Aug 31-Sept 6

Negotiation: Strategy and Planning

Chapter 4

Sept 7-Sept 13

Ethics in Negotiation

Chapter 5

Sept 10

Online: Exam #1 (covers Chapters 1-5)

Exam available Sept 10-12.

Sept 14-Sept 20

Perception, Cognition, and Emotion

Chapter 6

Sept 21-Sept 27


Chapter 7

Sept 28-Oct 4

Finding and Using Negotiation Power/ Influence

Chapters 8 & 9

Oct 5- Oct 11

Relationships in Negotiation

Chapter 10

Oct 8

Online: Exam #2 (covers Chapters 6-10)

Exam available Oct 8-10

Oct 12-Oct 18

Agents, Constituencies, and Audiences

Chapter 11

Oct 19-Oct 25

Coalitions/ Multiple Parties, Groups, and Teams

Chapters 12 & 13

Oct 26-Nov 1

Ind. Differences: Gender/ Personality & Abilities

Chapters 14 & 15

Nov 2- Nov 8

International & Cross-Cultural Negotiation

Chapter 16

Nov 5

Online: Exam #3 (covers Chapters 11-16)

Exam available Nov 5-7

Nov 9- Nov 15

Managing Negotiation Impasses/ Managing Difficult Negotiations

Chapters 17 & 18

Nov 16-Nov 22

Third-Party Approaches to Managing Difficult Negotiations

Chapter 19

Nov 24

Online: Exam #4 (covers Chapters 17-19)

Exam available Nov 22-24 (Note days: Sunday-Tuesday!)

Nov 26-Nov 27

Thanksgiving Break

Eat Turkey J

College/School Policies

Wolf Pact

Having read the Honor Code for the University of West Georgia, I understand and accept my responsibility to uphold the values described therein and to conduct myself in a manner that will reflect the values of UWG and the Richards College of Business so as to respect the rights of all UWG community members. As a UWG student, I will represent myself truthfully and complete all academic assignments honestly and within the parameters set by my instructor.

I understand and accept that if I am found guilty of violations (through processes due me as a UWG student and outlined in the UWG Student Handbook), penalties will be imposed.

I also recognize that my responsibility includes a willingness to confront members of the UWG community if I feel there has been a violation of the Honor Code.  

Ultimately, I will conduct myself in a manner that promotes UWG as the best place to work, learn, and succeed for my generation, and those to come!

About the Richards College of Business

To become a globally recognized college of business preparing forward-thinking, responsible leaders.

We are in the business of transforming lives through education, engagement, and experiences.

Strategic Goals and Values

Student Success
Admit quality students and provide them with an education that is rich in experiences and engagement opportunities to prepare them to be effective and ethical professionals.

Academic Success
Recruit, retain and develop faculty and staff by providing sufficient resources to support dynamic and up-to-date bachelor and master-level curricula, to conduct research and other professional activities, and to support engagement with all stakeholders.

Operational Success
Recruit, retain and develop administrative management and staff personnel to manage, develop and support infrastructure and those activities that build internal and external partnerships while working in an ever-changing environment.

Ethical Values
The Richards College of Business community (administrators, faculty, staff, students, and business partners) share a commitment to the principles of honesty and integrity in interactions and undertakings, accountability for personal behavior, and respect for the rights, differences, and dignity of others. In addition, we strive to continuously improve our abilities to recognize unethical behavior and to make ethical and moral decisions.

Institutional Policies

Academic Support

Accessibility Services: Students with a documented disability may work with UWG Accessibility Services to receive essential services specific to their disability. All entitlements to accommodations are based on documentation and USG Board of Regents standards. If a student needs course adaptations or accommodations because of a disability or chronic illness, or if he/she needs to make special arrangements in case the building must be evacuated, the student should notify his/her instructor in writing and provide a copy of his/her Student Accommodations Report (SAR), which is available only from Accessibility Services. Faculty cannot offer accommodations without timely receipt of the SAR; further, no retroactive accommodations will be given. For more information, please contact Accessibility Services.

Center for Academic Success: The Center for Academic Success provides services, programs, and opportunities to help all undergraduate students succeed academically. For more information, contact them: 678-839-6280 or [email protected]

University Writing Center: The University Writing Center assists students with all areas of the writing process. For more information, contact them: 678-839-6513 or [email protected]

Online Courses

UWG takes students’ privacy concerns seriously: technology-enhanced and partially and fully online courses use sites and entities beyond UWG and students have the right to know the privacy policies of these entities. For more information on privacy and accessibility for the most commonly used sites, as well as technology requirements visit the UWG Online site.

Students enrolled in online courses can find answers to many of their questions in the Online/Off-Campus Student Guide.

If a student is experiencing distress and needs help, please see the resources available at the UWG Cares site. Online counseling is also available for online students.

Honor Code

At the University of West Georgia, we believe that academic and personal integrity are based upon honesty, trust, fairness, respect, and responsibility. Students at West Georgia assume responsibility for upholding the honor code. West Georgia students pledge to refrain from engaging in acts that do not maintain academic and personal integrity. These include, but are not limited to, plagiarism, cheating, fabrication, aid of academic dishonesty, lying, bribery or threats, and stealing. 

The University of West Georgia maintains and monitors a confidential Academic Dishonesty Tracking System. This database collects and reports patterns of repeated student violations across all the Colleges, the Ingram Library, and the School of Nursing. Each incidence of academic dishonesty is subject to review and consideration by the instructor, and is subject to a range of academic penalties including, but not limited to, failing the assignment and/or failing the course. Student conduct sanctions range from verbal warning to suspension or expulsion depending on the magnitude of the offense and/or number of offenses. The incident becomes part of the student’s conduct record at UWG.

Additionally, the student is responsible for safeguarding his/her computer account. The student’s account and network connection are for his/her individual use. A computer account is to be used only by the person to whom it has been issued. The student is responsible for all actions originating through his/her account or network connection. Students must not impersonate others or misrepresent or conceal their identities in electronic messages and actions. For more information on the University of West Georgia Honor Code, please see the Student Handbook.

UWG Email Policy

University of West Georgia students are provided a MyUWG e-mail account. The University considers this account to be an official means of communication between the University and the student. The purpose of the official use of the student e-mail account is to provide an effective means of communicating important university related information to UWG students in a timely manner. It is the student’s responsibility to check his or her email.

Credit Hour Policy

The University of West Georgia grants one semester hour of credit for work equivalent to a minimum of one hour (50 minutes) of in-class or other direct faculty instruction AND two hours of student work outside of class per week for approximately fifteen weeks. For each course, the course syllabus will document the amount of in-class (or other direct faculty instruction) and out-of-class work required to earn the credit hour(s) assigned to the course. Out-of-class work will include all forms of credit-bearing activity, including but not limited to assignments, readings, observations, and musical practice. Where available, the university grants academic credit for students who verify via competency-based testing, that they have accomplished the learning outcomes associated with a course that would normally meet the requirements outlined above (e.g. AP credit, CLEP, and departmental exams).

HB 280 (Campus Carry)

UWG follows University System of Georgia (USG) guidance:

You may also visit our website for help with USG Guidance:

Mental Health Support

If you or another student find that you are experiencing a mental health issue, free confidential services are available on campus in the Counseling Center. Students who have experienced sexual or domestic violence may receive confidential medical and advocacy services with the Patient Advocates in Health Services. To report a concern anonymously, please go to UWGcares.

ELL Resources

If you are a student having difficulty with English language skills, and / or U.S. culture is not your home culture, specialized resources are available to help you succeed. Please visit the E.L.L. resource page for more information.


Proctored Exams/Online Instruction: Students should be aware and plan ahead for the possibility of having to complete all courses and/or exams online or in a proctored environment. This means talking with your instructors about what minimum technical requirements (software and hardware) will be required should your class move online or a student's personal needs dictate. This also includes making plans for internet access at whatever location participation may occur.

Virtual or in-person proctored exams, if your instructor should require them, may result in an additional cost to the student. Please discuss these details with your instructor or see the information provided here.

Face Coverings: Effective July 15, 2020, University System of Georgia institutions, including the University of West Georgia, will require all faculty, staff, students, and visitors to wear an appropriate face covering while inside campus facilities/buildings where six feet social distancing may not always be possible. Face covering use will be in addition to and is not a substitute for social distancing.

Face coverings are not required in campus outdoor settings where social distancing requirements are met. Anyone not using a face covering when required will be asked to wear one or must leave the area.

Reasonable accommodations may be made for those who are unable to wear a face covering for documented health reasons.

Student FAQs: For more information about UWG COVID-19 guidance for students visit the Student FAQ webpage


Additional Items


Delivery of information and concepts will be a combination of face-to-face class sessions and up to 49% online instruction with primary content delivery via CourseDen. Attendance will not be taken for the purpose of assigning grades, and all course material will be available online. Students will also take 4 exams and they will all be offered online. The subject matter will be drawn primarily from the course textbook and current legal issues in the news. Note that McGraw-Hill Connect can be purchased bundled with a hard copy of our textbook or as a standalone product that includes an e-book. Students must purchase a Connect subscription- this is MANDATORY for the course.

Students are required to use CourseDen (D2L) throughout the semester to support faculty-to-student and student-to-student interaction, including but not limited to Orientation, Attendance Verification, chat sessions, discussion boards, announcements, email, individual/group work, submitting assignments, etc.  The professor requires students to check CourseDen daily and set up CourseDen notifications in order to ensure you do not miss important updates in real time or assignment deadlines.


Communication between student and professor will be primarily through UWG e-mail ([email protected]). Distribution of course materials, the syllabus, important announcements, grades, etc., will be through CourseDen. Students are advised to check CourseDen daily during the week and to keep their MyUWG e-mail inbox free of clutter to avoid auto-reject messages. In this course, students are required to set notification settings to enable real-time notifications in CourseDen (either e-mail or text).

 The Management Department believes in work-life balance for both faculty and students. Faculty will typically respond to student e-mails within 24 hours, usually sooner during business hours. Students should not expect a response during non-business hours, which includes nights, weekends, holidays, and school breaks. If you have not heard back from the professor within 24 hours during the work week, assume your e-mail was not received and resend it.


  • The use of recording devices is not permitted in the classroom without prior approval.
  • Cell phones, mp3 players, iPods, and all other electronic devices must be rendered silent during class and shall not be used during class. Laptops may only be used for class-related activity such as taking notes. Social media, e-mailing, and web browsing are prohibited during class.
  • Students are not allowed to have food or drink in the classroom. This is a UWG policy.
  • Your professor is a licensed attorney. However, do not ask your professor for legal advice.
  • Please read this syllabus carefully. Your professor is available during class and during office hours to answer any questions you may have regarding the meaning of any part of this syllabus. Consequently, excuses for failure to fulfill course requirements based upon non-understanding or misunderstanding of this syllabus will not be heard.
  • The professor reserves the right to make appropriate amendments to this syllabus. With exception of minor changes to the tentative course schedule, all such amendments will be announced sufficiently in advance of the effective date of the amendment and published in CourseDen.


Receiving or giving help on homework, assignments, or any exams, using cell phones or other unapproved devices on exams or homework or sharing/storing/retaining course content, assignment content, or exam content, or answers, whether online or in-class, WILL result in failure of this course and a record of academic dishonesty placed in the student’s permanent records and may result in dismissal from the University. The professor/university/USG may utilize all means available, including but not limited to IP address monitoring, login data, metadata, and other computer forensic methods to detect cheating on assignments and other graded work. In addition, UWG & USG are authorized and do monitor for evidence of cheating, including monitoring external website activity (social media websites) accessed using UWG/USG resources. You have no right of privacy for activity you engage in using UWG/USG equipment or services, including but not limited to computers, servers, and wireless or wired internet.  Any student caught by UWG/USG personnel will be dealt with per the Academic Honesty policy. THIS PROFESSOR WILL FAIL STUDENTS FOR CHEATING. I HAVE A ZERO TOLERANCE POLICY.  PLEASE DO NOT CHEAT.

 For the purposes of this class, the following statements in the Student Handbook and Appendix A of the Honor Code will be applied:

  1. No student shall give or receive, or otherwise furnish or procure assistance not authorized in the preparation of an essay, report, examination, or other assignment in an academic course or in the fulfillment of program or degree requirements such as standardized examinations.
  2. No student shall take, attempt to take, or otherwise obtain, gain access to, or alter in an unauthorized manner any material pertaining to the conduct of a class or to the completion of any program or degree requirement, including but not limited to tests, examinations, laboratory equipment, roll books, academic records, or electronically stored data.
  3. Plagiarism is prohibited. Themes, essays, term papers, tests, and other similar requirements must be the work of the student submitting them. Direct quotations must be indicated and ideas of another must be appropriately acknowledged.

Failure to observe these standards will result in an “F” grade in the course and possible disenrollment from UWG.  Use of electronic devices during an examination will be deemed a violation of provision 1, above, and will result in a grade of “F” for the course. UWG utilizes an academic dishonesty database. Instances of academic dishonesty become part of the student’s permanent file; this may affect graduate school admissions and future employment.


Any student who engages in disruptive or disrespectful behavior during any meeting of this course is subject to administrative disenrollment from this course with a grade of “F.”  Disruptive and disrespectful behavior includes, but is not limited to, inattentiveness, disrespectful or threatening words or actions toward classmates or the professor, moving about the classroom during the class session (including entering and exiting the classroom), sleeping in class, using electronic devices in class, and the like.  Students will treat each other and the Professor with the utmost respect and professionalism at all times.  The professor is available during office hours to hear any concerns you may have concerning the class. Throughout the semester, ethical, political, cultural, international, social, technological, environmental, and diversity issues will be interwoven with a discussion of the legal topics and students are expected to show professionalism and respect to others during discussions of these issues.


Richards College of Business community members are committed to: honesty and integrity in interactions and undertakings; respect for rights, differences, and dignity of others; accountability for personal behavior. The Richards College of Business has implemented the Wolf Pact to emphasize our shared commitment to academic honesty, ethics, and integrity in our dealings with one another. By choosing to remain in this course, you agree to abide by the terms of the Wolf Pact.